Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.
Q 1. Where do you ship from?
A. We ship from our cooperated warehouses & factories in the USA . So expect your items to be shipped separately (if you order more than one item) as different factories specialize in different manufacturing areas.
Q 2. How long does it take for my goods to arrive?
A. It usually takes 15 - 30 business days for all orders to arrive and a maximum of 40 business days. Delivery times vary from product to product; based on demand and shipping location.
Q 3. How long does it take to get a tracking number?
A. It usually takes between 2 - 5 business days.
Q 4. Where can I place an order from?
A. You can place an order from any country, we ship worldwide.
Q 5. Is shipping really FREE?
A. Yes, shipping is free worldwide.
Q 6. Where is your company?
A. Our company is based in the United States of America. High quality suppliers in the USA.
Q 7. In what currency will I be charged?
A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will check out in USD at the latest exchange rate.
Q 8: Do I get a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their orders.
Q 9. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and even Paypal.
Q 10. Is the cash on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe.
Q 11. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. Email is only for follow-up and to send newsletters about our promotions and new arrivals.
Q 12. Do I (the customer) have to pay customs?
For most countries you do not have to pay customs, but it depends on where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.
CAN I GET FREE SHIPPING WITH MY ORDER?
We always offer free shipping on orders over $50
No promotion code is required.
WHAT IS THE SHIPPING AND DELIVERY TIME FRAME?
In most cases your package should arrive within 1 week. Please note As our Suppliers ship from all over the world, when placing your order please note the following normal delivery times for most products: 15 to 30 business and a maximum of 40 business days. If you have not received your order within the time frame above, please do not hesitate to contact us and provide your order number to expedite the process.